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Important Update for our Guests

The health, welfare and safety of our guests, employees and hoteliers is paramount at Best Western® Hotels & Resorts. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations. With your safety and satisfaction at the heart of Best Western, we are working diligently to support you during this challenging time. 

Best Western We Care Clean Initiative 

Welcome to the We Care Clean protection program, which has been designed to demonstrate the commitment of Best Western Hotels & Resorts in Australiasia to our guests and staff. To view our new hotel safety training procedures and protocols please click here.

Best Western Cancellation Policy

Effective Date: May 14, 2020

As we continue to monitor the impact of COVID–19, the Best Western Hotels & Resorts cancellation policy is as follows:

  • We are encouraged to see early signs of recovery in several domestic markets around the world. Unfortunately, we are not out of the woods yet. Closed borders, cancelled flights and travel restrictions continue to impact travel in many markets. To reflect these changing circumstances, we have further evolved our cancellation policies for bookings that were made prior to March 20, 2020 with stay dates prior to June 30, 2020 (“Eligible Reservation Dates”).

  • Now that there is widespread awareness of COVID-19, we believe travelers understand the risks of booking non-refundable or partially-refundable travel. Therefore, bookings made on or after March 20 will not be subject to our COVID-19 force majeure policy. We will apply your policies for any traveler-initiated cancellation or no-show.


We wish you the best during these difficult times and thank you for your partnership. Please stay safe and contact us at any time if we can provide assistance.

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